Registration procedures for Phone Banking

There are two ways to Phone Banking Registration.

Clients can register to this service from their nearby IBBL Branch
By dialing 16259 or (+8802) 8331090 client can register to this service by our Customer Care Agent

TPIN related Information

After successful registration client will be provided a four digits secured TPIN (Telephone personal Identification Number). This TPIN will provide sufficient security for the client and will be needed for every operation all time. Thus this number has to be preserved carefully and maintained with secrecy. Client can change TPIN anytime at will.

Fund Transfer

To make Fund Transfer more secured client will be provided an OTP (One Time Password) which will be valid for only 30 minutes.
Daily fund transfer limit is BDT 20000 Only.

Phone Banking Service Charge

Mobile Recharge : Free
A/C balance check: Free
Mini-statement check: Free
Fund Transfer: BDT 5.00/ Transaction

How Phone Banking and call Center will help Clients

After dialing 16259 or (+8802) 8331090 clients can avail their required services by selecting different options. Flow chart for common services as below:

# Current Balance Check

16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 1 → 2 for SMS

# Mini-statement Check

16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 2 → 2 for sms /or 3 for e-mail

# Fund Transfer purpose

16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 3 → 1 for transfer, 2 for new OTP → Destination A/C no. # → amount # → 1 for confirmation → OTP, 2 for Cancel.

# For Mobile Recharge

16259 → 1 → 1 → 11 Digits A/C No.# → TPIN → 4 → 1 for own Mobile number & 2 for Others Mobile number → 1 for post-paid & 2 for pre-paid → Mobile No. (if other) → amount # → 1 for confirmation and 2 for cancel.

# Change TPIN

16259 → 6 → 2 → 11 digit A/C no. # → Old TPIN → New TPIN → Re enter New TPIN.

# For Customer Care help

16259 →1 or 2 (Language selection) → 0 (Zero)

How safe Phone Banking is

Phone banking is totally a safe and secured system where, client has been provided a 4 Digits Pin code that none but him can be disclosed. However, in case of fund transfer client will receive another OTP (One Time Password) by SMS without what fund transfer can not be done. Risks of cash transaction is reduced by this way