dialing no./short code/email description tariff pulse
121 free ivr for all banglalink pre-paid, post-paid and call & control customers.
customer can get various services and service related information from this number. free n/a
111 helpline for all banglalink pre-paid, post-paid and call & control customers.
customer can talk to a customer care representative. tk. 0.50/ min
(free for post-paid) 10 sec

158 complaint number for all banglalink prepaid & postpaid customers.
customer can launch complaints through this number. free n/a

1215 promotional number for all banglalink pre-paid & post-paid customers.
all promotional information is available here. free n/a

175 contact number for i-top up transaction information (for banglalink retailers only).
free n/a

365 customer service over phone for banglalink retailers only. free n/a


2727 yellow pages (for all banglalink) directory service. tk. 5.00/ min 10 sec

120 sms & call back service for all banglalink subscribers. tk. 2.00/ sms n/a

01911304121 free ivr for all banglalink pre-paid, post-paid and call & control customers.
customer can get various services and service related information from this number. free n/a

01911304111 hotline number for all non-banglalink subscribers. tk. 0.50/ min
(free for post-paid) 10 sec

01912999000 only for postpaid & sme package information and sales request.tk. 2.00/ min 10 sec

01920000000 customer service over phone for icon customers only. on-net as per package

01950111111 for all kinds of international roaming related information, services & complaints.on-net as per package

1200 careline for mobile financial services of banglalink subscribers and banglalink retailers. tk. 1.00/ min
(free for retailers) 10 sec

1911304120 only for mobile financial services related information, services & complaints. tk. 1.00/ min 10 sec

+88 02 8820594 fax for customer service related queries.
info@banglalinkgsm.com customer service related queries through email.
roaming@banglalinkgsm.com international roaming related queries through email.
www.icongsm.com.bd website for icon customers only.
note: